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importing problem

Mar 23, 2011 at 3:06 PM

when i import one of these tags in this picture :

this problem appear :

 i don't know what's the solution  ....plizzz help...i really need it


Mar 24, 2011 at 8:18 AM


Thank you for showing interest in Chemistry add-in for Word. 

We are currently looking into your issue. Please let us know the following details:- 

1)      The steps you followed to get this error.
2)      Your system details, like  OS, platform 32/64 bit, office version you are using and the Chem4Word version, and
3)      Please send us some of the sample files that you tried to import ( tags that you tried to import it into chem4word add-in) to  or 

Please let us know if you have any further query/concern. 

Support Team

Mar 24, 2011 at 9:44 AM

1/ first. i have imported the tags from this  in word 2007

2/ i use windows 7 ultimate ..7600 ....copyright 2009

    my system type(platform)  is 32 bit

    i use microsoft word 2007 and Chem4Word 1.0

3/ i have downloaded the tags from this link 


only the tags in the previous  picture show that problem but the others work .





Mar 24, 2011 at 9:48 AM

guys i am waiting for the answer....thanks

Mar 24, 2011 at 3:53 PM


We were able to reproduce the issue on our test machine. We are in progress of analyzing and figuring out a solution.
We will keep you posted on the updates.

Support Team

Mar 24, 2011 at 5:40 PM
Edited Mar 24, 2011 at 5:41 PM

ok  i'll wait but plizz faster..... i need it very mutch ..... thanks...good luck


Mar 25, 2011 at 12:08 PM



Thank you for your patience.

You can import the smart tags listed in , by following the steps given below:

1) Open the MS Word
2) Select the Chemistry Ribbon
3) On the Import Group Click on "Load From" option
4) Click on OPSIN option
5) Enter the name of the smart tag on "OPSIN name to structure service" dialog

    e.g. alanine if you want to import alanine smart tag.

6) Press "Enter" button
7) The dialog will display the corresponding smart tag's 2D structure
8) Click on "Import" button

Please let us know if the problem still persists.

Support Team

Mar 25, 2011 at 6:16 PM
Edited Mar 25, 2011 at 6:45 PM

thanks man for all what are you doing for me......unfortunatly it doesn't work

when i import the the tag by OPSIN option i get  the right chemical product form but strange (systeine)


look :

 the atoms are double . is there any way to fix it...waiting

Mar 26, 2011 at 8:49 PM

guys i am waiting

Apr 4, 2011 at 2:47 PM


I have dug through the code and found the cause of the bug. I have now fixed the import issue and uploaded the source code as changeset 32b0a04162db and also created a new version of the installer which you can get from I hope this helps you with the problem and sorry for the delay tracking down the bug.



Apr 6, 2011 at 5:00 PM

thank you......i will try

Apr 7, 2011 at 6:13 PM

thank you so mutch's working