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Inserting a Chemistry Zone from the web

Jul 4, 2011 at 4:52 AM

Facing problem while inserting a zone from the web.

Following are the steps, I used,

1.       Place the cursor at the appropriate place in the document.

2.       Click Load From in the Import section of the ribbon

3.       Select PubChem


4.       Type in you search term, and click the magnifying glass icon

5.       Select the desired search result from the list, and click Import.

 Please suggest any solution.

Thanx in advance..

Jul 4, 2011 at 11:59 AM


Thank you for reporting this issue.

We are able reproduce this issue on our system . We are currently looking into the issue and will get back to you with the updates on the same .

Support Team

Jul 7, 2011 at 8:28 AM


There’s an intermittent problem at PubChem which is causing this issue for slower connections.  

Please let us know if this answers your query and do get back us if you have any further query/concern on the same.

MSR Support Team