403 error; Forbidden when clicking 'Import'

Jan 31, 2014 at 7:41 PM
I have been testing Chem4word add-in for MS Word 2010. I have been getting a (403) error when attempting to import a chemical when loading from Pubchem. The URL that I am getting the 403 forbidden error on is eutils.ncbi.nlm.nih.gov. We have created a test environment with no network filtering systems. This allowed us to connect directly to eutils.ncbi.nlm.nih.gov without interference from our end. What else could be causing this? the NIH is a public site and should not be returning forbidden. 

Thanks in advance for your time and help.
Jul 2, 2014 at 12:14 PM
Hello,

The latest release for Chem4Word happened in Feb, 2014. Installing this new version 1.5 should solve this issue.

Regards
Jul 2, 2014 at 12:38 PM

Thanks, you are correct. I did install the new update when it came out and it fixed this issue.