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Doesn't Work on MS Office 2016 Professional Edition

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Hello Team,
I tried running the Chem4Word add-in on MS Office 2016 professional edition. But it isn't working. Running Windows 7 Ultimate 32 Bit. The install was successful but when i go into file>options>add-ins i can see the add in under the inactive add ins list. And can't use it. Is there something i can do to fix this?

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MikeWill34 wrote Aug 25, 2016 at 9:56 PM

Hi Nadia,

My best guess is that it has something to do with the add-in not detecting the combination of Office 2016 and Windows 7 Ultimate correctly.

Which version of chem4word did you download?

I have tried several of our dev builds on my wife's Vista 32 bit laptop with Office 2010 with full success.

Are there any logs in your in a chem4word folder in your app data folder which you can post?

MikeWill34 wrote Aug 25, 2016 at 9:59 PM

The folder to look in is "C:\Users{UserName}\AppData\Local\Chemistry Add-in for Word"

MikeWill34 wrote Aug 26, 2016 at 3:55 PM

Can you look in the folder "C:\Users{UserName}\AppData\Local\Chemistry Add-in for Word" and post any errors found in the file "C4WLog.txt"