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403 error; Forbidden when clicking 'Import'

Jan 31, 2014 at 6:41 PM
I have been testing Chem4word add-in for MS Word 2010. I have been getting a (403) error when attempting to import a chemical when loading from Pubchem. The URL that I am getting the 403 forbidden error on is We have created a test environment with no network filtering systems. This allowed us to connect directly to without interference from our end. What else could be causing this? the NIH is a public site and should not be returning forbidden. 

Thanks in advance for your time and help.
Jul 2, 2014 at 11:14 AM

The latest release for Chem4Word happened in Feb, 2014. Installing this new version 1.5 should solve this issue.

Jul 2, 2014 at 11:38 AM

Thanks, you are correct. I did install the new update when it came out and it fixed this issue.